Jasper Hill's mission is to make the highest possible quality products in a way that supports Vermont's working landscape. We are driven to be the standard bearer of quality and innovation in the artisan cheese industry while promoting our regional taste of place.
We want you to have a great experience with our cheese, and will do everything possible to make sure orders are accurate and shipped in a timely manner.
Since cheese is a perishable item, we strongly advise making sure someone will be available to receive the shipment.
If you are sending cheese to someone as a gift, it’s a good idea to let them know that a perishable package is headed their way and make sure they are able to receive and refrigerate it on the day it is delivered.
We understand the desire to keep your gift a surprise, but you don’t have to tell them exactly what’s inside!
If you're unhappy with the product you receive, we will replace or refund your order.
We are not responsible for damaged or spoiled product due to the following:
- Incorrect delivery addresses
- Unopened shipments
- Gifts to recipients who are out of town or unable to receive shipments
We will work with UPS to replace any product damaged as a result of a delayed shipment (e.g. inclement weather; mechanical failure).